Rachel Hungerford

rhunger@uw.edu | contact | resume


Download the .pdf version
  • Extensive experience conducting quantitative and qualitative user research
  • Skilled usability moderator; ran over 50 participants in lab-based studies and lead 5 research studies from finish to start
  • Designed and edited wireframes across platforms including web, software, and mobile
  • Experience creating taxonomies and designing metadata for data organization
  • Skilled negotiator and presenter
  • Self-motivated and a problem solver
  • Strong aptitude for learning new technologies

Proficient: Dreamweaver, Fireworks, Photoshop, Visio, Morae, Microsoft Office, XML Spy
Experience: Javascript, JQuery, YUI, AJAX, Flash, InDesign, Camtasia, Axure, Illustrator, MS SQL Server, SharePoint


T-Mobile Usability Intern June, 2010 – September 2010; User Experience Specialist, October 2010 – Present

User Research & Design
  • Moderated and organized usability studies on the mobile platform, internally used software, internal and customer-facing websites, and the retail experience. Analyzed data, presented research findings, and advocated design ideas to stakeholders
  • Created wireframes and designed user flows for mobile services, including Bluetooth, Messaging, and Media downloads
  • Performed heuristic evaluation of mobile applications and experiences, including DLNA, virtual keypads, Bluetooth, and Wi-Fi to determine best practices for T-Mobile
  • Conducted 1:1 qualitative concept testing of several mobile web toolbar designs with 10 users. Presented solutions that provided utility for users and generates revenue for the business.
  • Recruited participants in retail stores in Seattle and New York City for a diary study and focus group of a newly released handset
  • Lead needs-gathering project for work/life consumers; authored script; conducted 12 external and 6 internal 1:1 interviews
Device Requirements
  • Reviewed and authored Product Requirements Documents (PRDs) for mobile devices
  • Negotiated PRD compliance with OEMs for Ergonomics, Touchscreen, UI and Navigation, and Predictive Text requirements

Freelance Information Architect, Viderity.com, February 2010

  • Created 50 labels for a card sort for the National Archives (Archives.gov)

Usability Engineer, University of Washington Libraries, September 2009 - Present

  • Conducted content inventories, heuristic evaluations, background research, and competitive analyses
  • Designed wireframes and site maps
  • Hand-coded HTML and CSS prototypes
  • Lead researcher for LibGuides usability study: created test plans, moderated sessions, compiled data, analyzed results, authored reports for public distribution, created highlight video, and discussed findings with stakeholders
  • Translated user needs and business requirements into actionable design recommendations
  • Advocated on behalf of the user during stakeholder meetings
  • Presented usability findings to an auditorium of over 50 internal stakeholders & at the Library Assessment Conference
User-Centered Design Intern, T-Mobile, Creation Center, June 2009 - September 2009
  • Managed recruitment of participants for ethnographic research
  • Co-lead ethnographic interviews to understand user’s needs surrounding personalization
  • Compiled and synthesized insights from participant interviews
  • Organized & participated in cross-team brainstorming sessions; ideated solutions & designs for unmet needs on the mobile platform
  • Edited mobile wireframes for Web2Go using Visio (three classes: feature phone, mid-tier, & smart phone)

  • Personas
  • User - Centered Web Design
  • Human Aspects of Info. Systems
  • Metadata
  • Usability Testing
  • HCI Design Methods
  • Taxonomies
  • Strategic Initiatives
University of Washington, Information School, Seattle, WA, June 2010
Master of Science in Information Management, focus in User-Centered Design

Emerson College, School of Visual and Media Arts , Boston, MA, September 2002 - June 2006
Bachelor of Arts in Interactive Media, Minors: Art History and Photography
Library Assessment Conference, Baltimore, MD. October 2010

Teaching and Learning Symposium, University of Washington, April 2010

iEdge Conferenceexternal link, ASIS&T, Student Chapter, April 2010
  • The Association of Information Management Students (AIMS), Secretary, April 2009 - March 2010
  • “Best Paper” Award in IMT 580 for “Open Source & Innovation: Can Open Source Thrive in a Capitalistic Society?”
  • Awarded the William E. Henry Memorial Scholarship, 2009
  • Usability Professional Association (UPA), Member